Develop your assertiveness -Creating success
Develop Your Assertiveness offers simple techniques to enable professionals, students and job seekers to speak up and say what they mean at work a.. Lire la suite
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Develop Your Assertiveness
offers simple techniques to enable professionals, students and job
seekers to speak up and say what they mean at work and at home. Packed
with examples and exercises, it is a self-help guide covering topics
such as: tension control, self-awareness and self-esteem; relationships;
making and refusing requests; dealing with problem people; triggering
positive responses and influencing behavior.
This new edition is
updated with new examples and case studies on problem people and tricky
situations and brief summaries at the end of each chapter. The whole
text has been revised to reflect the changes in technology, its use in
the workplace and how it can create problems. Bishop touches on topics
such as assertiveness online, video conferences, online meetings and
advice on what to do when using body language to show assertiveness
isn't an option.